WestJet system-wide outage resolved, delays nonetheless taking place

WestJet system-wide outage resolved, delays nonetheless taking place

WestJet is again on-line after Saturday’s system-wide outage, however many passengers are nonetheless stranded and questioning how and once they’ll get to their vacation spot.

An extended line of WestJet passengers may very well be seen on the Calgary Worldwide Airport on Sunday.

Wendy Locke was considered one of them and mentioned she had been ready for a number of hours.

“I am a fearful flier, to start with, so that is all inflicting enormous quantities of tension,” she informed CTV Information.

Since Saturday morning, Locke and her husband have been attempting to get from Thunder Bay to Vancouver to fulfill their newly born grandson.

“I am texting my daughter, and he or she’s upset as a result of we’re not there, and I am upset as a result of I am not there,” she mentioned.

“In the event that they e book us onto a flight on Tuesday and pay for a lodge, I assume possibly that is some form of compensation. Nevertheless it’s nonetheless not sufficient to cowl lacking three days with our grandson.”

WestJet system-wide outage resolved, delays nonetheless taking placeLengthy strains at Calgary Worldwide Airport may very well be seen across the WestJet check-in counters on Sunday, Nov. 6, 2022 (CTV Information Calgary/Nicole Di Donato).

WestJet mentioned the system-wide outage impacted its operations and talent to relay info to visitors, leading to over 100 cancelled flights on Saturday and one other 140 on Sunday.

The airline expects additional delays and cancellations because it recovers.

Many passengers say the dearth of communication and transparency has been discouraging.

“At the least be truthful. Like, I can deal with that. You understand, your flights are delayed for no matter cause, would not actually matter. In the event that they’re delayed, they’re delayed however do not deceive me,” mentioned Donna Gibson, who missed her connecting flight in Calgary to Kamloops attributable to a delay in Edmonton.

Others, like Maggie Pytlak-Strauss, are annoyed however forgiving.

“We all know that none of that is their fault and even they don’t seem to be positive what to do, so the truth that they have been in a position to do something for us, we’re actually grateful,” she mentioned.

For some, these efforts do not go far sufficient.

An Edmonton girl who is meant to get married in Cancun on Wednesday would not know if there’ll even be a marriage anymore.

“James and I are on our method, however our households aren’t, so it simply feels actually yucky to be going with out them, and it is simply our day that we envisioned is ruined,” mentioned Leanne Houlihan.

The bride-to-be mentioned even when all of their wedding ceremony visitors do make it there in time, the expertise will not be the identical.

“We have already missed out on two days of wedding ceremony prep and actions and excursions and increasing our trip longer just isn’t an choice for us, in order that’s simply time that we’re not going to get again,” Houlihan mentioned.

Leanne Houlihan and a few of her visitors who had hoped to be in Cancun for her wedding ceremony (Equipped).

In the meantime, a bunch of fourth-year college students on the College of Saskatchewan have needed to cancel their grad journey to Puerto Vallarta.

Eight of them have been set to fly out on Saturday, however now, the earliest they’d be capable of go is Wednesday.

Eric Sandum, who’s from east of Calgary and research on the U of S School of Agriculture, mentioned quite a lot of planning and saving went into the journey.

He mentioned getting compensation and reimbursement for the additional prices they’ve incurred would assist, however will not completely make up for it.

“We’re nonetheless lacking out on a lifetime reminiscence that we’ll by no means get to do once more as a result of we’re all gone. We’re all going our personal separate methods after this yr. So it is simply unhappy for all of us,” Sandum mentioned.

Eric Sandum and a bunch of his pals have been stranded by the WestJet delays (Equipped).

WestJet mentioned lodging choices for all impacted visitors might be communicated by e mail.

An air passenger rights advocate mentioned if WestJet would not pay for his or her inns and meals and rebook their flights, passengers can take motion.

“In the event that they refuse to pay inside 30 days, simply serve them with small claims courtroom papers. The extra folks implement their rights, the extra seemingly WestJet will begin behaving in a different way sooner or later,” mentioned Gabor Lukacs, president of Air Passenger Rights.

“Airways ought to be dealing with important penalties and hefty fines for breaking passengers’ rights. Till it’s taking place, these sorts of conditions are going to occur many times and once more.”

WestJet’s Chief Working Officer, Diederik Pen, mentioned proper now, the airline is simply attempting to get passengers on their planes.

“The well-being of our visitors is a very powerful, in order COO, what I am attempting to do with my crew is attempting to get folks again within the air. We provide folks floor transport if they should get to and from locations. We provide lodge rooms, rebookings and so forth and so forth,” he mentioned.

WestJet mentioned it’s overwhelmed by folks attempting to get in contact over the telephone, e mail and social media and asks visitors to examine its app or web site for up-to-date info.

It is also urging visitors to not contact them till 72 hours earlier than their flight in order that they may help folks with imminent journey plans first.