WestJet travellers annoyed as IT outage causes delays, redirected flights – Winnipeg

WestJet travellers annoyed as IT outage causes delays, redirected flights – Winnipeg

Travellers on the Winnipeg Worldwide Airport are feeling annoyed by flight delays and cancellations with the corporate WestJet.

The airline tweeted Sunday morning that every one its techniques have been on-line and secure and that groups have been busy working to recuperate from a system-wide outage.

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The chief operator of WestJet in Calgary advised World Information there was a difficulty with the cooling of the info centre, inflicting a whole outage of their IT system for 9 hours for your complete airline and plenty of travellers stranded.

“We’re doing every little thing we are able to to revive our operation and to get the friends safely to the place they need to go,” stated Diederik Pen, WestJet COO.

Pen says on Saturday, about 140 flights have been impacted and, on Sunday, there are about 100 flights impacted. In complete, hundreds of friends have been affected, and 27 plane arrived on the fallacious airport.

Westjet is making an attempt to rebook friends in addition to discover floor transport for them if wanted, in addition to lodge stays, nevertheless, delays and cancellations are anticipated for the following two days, Pen added.

“At 11:30 p.m. final night time, my flight was cancelled,” stated traveller Maggie Grall.

Grall is at present staying on the Lakeview and was advised she might get on a flight in ten days.

Learn extra:

WestJet says international outage resolved, however extra disruptions anticipated

“I stated, you can’t strand me in Winnipeg for ten days, so I’ve a booked flight for the eighth however I’m right here to see about compensation for resorts and meals,” she stated.

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“I stay about two hours south of Montreal, so I’ve obtained a methods to go.”

Grall says the wait time for the assistance desk was 5 hours, which was very irritating as she couldn’t keep up all night time ready to talk with somebody.

The same expertise was had by Winnipegger Raghav Sharma, who says he waited two hours in line to be advised he can’t get on a flight.

“While you name them, they are saying they’re serving to different prospects, so you’ll be able to’t even name them. For those who do get via, it’s like a four-hour wait,” he stated.

Sharma is making an attempt to get to Toronto so he can get on a connecting flight to see his household in Delhi, India, who he has not seen for 5 years.

“That is the worst day, to be sincere,” he stated.

Traveller James Grieve was set to journey dwelling to Kelowna after visiting Winnipeg for the week. He says he obtained bumped and was going to undergo Calgary, however then he obtained an electronic mail saying he was going to undergo Vancouver. When he arrived on the airport, he was advised he can be leaving Tuesday.

Grieve is knowing that these items occur and hoping the corporate will make it proper.

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“I’m a loyal WestJet visitor and so I’m actually to see what they’ll do about this, as a result of it’s inconvenient,” he stated.

Westjet is having a continuing dialogue with the corporate’s IT division to make sure they’ve environment friendly backup techniques for the longer term and the corporate can be doing a full audit to make sure this doesn’t occur once more, Pen stated.

Click to play video: 'As flight delays, cancellations grow, what compensation are Canadian passengers entitled to?'

As flight delays, cancellations develop, what compensation are Canadian passengers entitled to?

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